Our Customer Service Administrators in our Hallam Help team are important student facing roles for Sheffield Hallam’s Student Support Service. Critically important roles, which are essential to ensure that our students receive the best customer service possible. The service provided in these roles is vital to the success of the University’s annual National Student Survey (NSS) results.

You will be handling enquiries via email, telephone, face to face on Help Points and live webchat. Hallam Help are the first point of contact for services including Wellbeing, student funding, disability and international.

The role is varied throughout the student year and student lifecycle. There may be opportunities to contribute to continuous improvement and project work. Most of your working week will be spent working on campus between our City and Collegiate campuses. We endeavour to offer the opportunity for hybrid working but this is predominantly an on-campus role.

The team

The Student Help and Advice Team is the front face of SHU Student Support Services. We offer self-help services as well as virtual and face-to-face support.

The Student Help and Advice Team is made up of:
Hallam Help, the first point of contact for all student related enquiries. They support students to find the information that they need and help them to understand University processes and services as well as triaging students to access specialist support services.
Student Transition and Welfare, available to help and advise students when difficulties arise affecting their ability to study. Assisting students in accessing specialist services when they need them.

We offer a diverse range of benefits and opportunities to pursue a rewarding and fulfilling career in a supportive environment.

You will be contractually enrolled into the Local Government Pension Scheme (LGPS) one of the largest and most generous defined benefit pension schemes in the country.
Find out more about the LGPS

If you are, or have been, a recent member of the Universities Superannuation Scheme (USS) directly prior to joining us, you can choose to opt out of the TPS and remain in the USS. Please contact the Pensions team to discuss options available.

Sheffield Hallam welcomes applications from all candidates irrespective of age, pregnancy and maternity, disability, gender, gender identity, sexual orientation, race, religion or belief, or marital or civil partnership status.

For this job we particularly welcome applications from minority ethnic applicants who are underrepresented in this area at Sheffield Hallam.

The role is not eligible for sponsorship under the Skilled Worker route so if you are an international applicant, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK.

We welcome applications for job-share, part-time and flexible working arrangements

Having trouble with your application? Please take a look at our guide to applying for more information

Accessibility

We are committed to ensuring our materials are accessible to all. If you encounter any accessibility barriers or have suggestions for improvement please contact us using our web accessibility report form. Your feedback helps us enhance our accessibility efforts and improve our services.