1. Comply at all times with the employee code of conduct, service behaviours and code of ethics for fire and rescue staff
2. Fully participate in the service’s personal review process appropriate to the requirements of the role
3. Successfully complete any training and development opportunities required for the role
4. Practice and promote the service’s equality & diversity and health, safety & wellbeing policies
5. Be responsible for the accurate and appropriate security and processing of data, ensuring compliance with organisational policies and procedures (i.e. data protection).
6. Carry out other duties from time to time as required, appropriate to the grading of this post.
7. Work within a dedicated team to support the service delivery of SYFR Prevention work
8. Be the main point of contact for members of the public wishing to access services provided by SYFR; ensuring a professional, customer focused response to those using the “Hotline” in accordance with current policy and procedures
9. Input and maintain accurate and up to date records on the Community Fire Risk Management Information System (CFRMIS) for risk information
10. Effectively utilise ICT systems to input and retrieve data to appropriately manage all referrals received by SYFR where Home Safety Checks are required, including those where a threat of arson or domestic abuse has been identified. Other referral routes may include referral partners, home oxygen, Hard of Hearing and any other referrals for Community Safety services
11. Provide an efficient and effective administrative support service for the SYFR referral partnership scheme by processing referrals for Home Safety Checks. This will include following processes and procedures to determine if a new visit is necessary
12. Liaise with external agencies and partners to ensure requests are effectively processed
13. Effectively manage the CSD Admin email inbox and provide the appropriate response / information
14. Provide support for Community Safety meetings including facilitation, agenda production, minute taking, action logging and circulation of papers
15. Be responsible for the accurate and appropriate processing of data, ensuring compliance with organisational policies and procedures (i.e. data protection)
16. Provide feedback to line manager to help improve service delivery where necessary