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Consumer Service Adviser

£22,932 - £23,349
Full and Part time roles available
Sheffield
Permanent
CS04-25
Citizens Advice Sheffield
Job Reference:
Organisation:
Salary:
Hours and Working Pattern:
Location:
Term of Employment:
24th April 2025

How to Apply

Please go to our website: https://citizensadvicesheffield.org.uk/get-involved/about-us/employment-opportunities/ to download an application pack. Please note that, for your application to be considered, you must complete an application form (CVs wil

Job Description

We are seeking to appoint advisers to deliver consumer advice (specifically advice to people about their Energy supply) over the telephone and via email at our professional & friendly contact centre located in the centre of Sheffield, we also offer a hybrid working policy. The successful candidate will:

Be experienced in delivering excellence in customer service preferably in a call centre environment
Have excellent communication skills over the telephone
Be comfortable working in a target driven environment with good data entry and IT skills

Applicants must be available to attend an uninterrupted 4 week period (Monday to Friday) to complete the mandatory training course at our city centre offices, including successful completion of a final assessment (for which full time hours will be paid).

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